TERMS & CONDITIONS
Booking
Provisional reservations on a course may be made online or by telephoning 01246 582658. We do however require the completion of an individual booking form from each member of your family / group. These should then be sent with a cheque to: Beyond Hope PO Box 7172, Bakewell, Derbyshire, DE45 9AH
Please note that currently we are unable to accept individuals under the age of 18, unless they are directly supervised by a parent or guardian for the duration of the course.
Deposit
When booking a holiday, you must sign a booking form accepting the terms of these conditions and pay 25% of the final course fee. The deposit paid in respect of each holiday is accepted as a first installment of the course fee. The receipt or banking of a deposit or the making of a provisional reservation does not imply final acceptance of the booking. If a booking cannot be accepted, notification and refund of any deposit will be sent as soon as possible. If accepted a confirmation invoice will be forwarded to you normally within 2 weeks of receipt of your signed booking form.
Final Balance
The remaining course fee is payable no later than 4 weeks prior to the course start date. If the course is booked within 4 weeks of the course date payment is required in full. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges.
Changing Your Booking
If after you're booking has been confirmed you wish to transfer to a different course / date, we will make every effort to satisfy your requirements provided that written notification is received from the person who signed the booking form, not later than the date on which balance of the original course price is due for payment. Alterations made within the balance due period will be regarded as a cancellation by you.
Cancellation
Beyond Hope reserves the right to cancel any course due to circumstances outside of our control, such as hazardous weather conditions, accident, transport theft / malfunction, incapacitating illness, strikes, civil unrest, riots etc. Where a course is cancelled by Beyond Hope, we will refund all monies paid to us. In all cases liability will only extend to the refund of monies received. Please note all cancellations should be made in writing.
If you cancel your booking
Should you, or any member of your party, be forced to cancel your booking you must do so in writing and this letter must be signed by the person who signed the booking form.
Where a client cancels a course more than 4 weeks prior to the course date, 25% of the total course fee will be payable.
Where a client cancels a course less than 4 weeks prior to the course date the course fee is non-refundable.
Liability
Beyond Hope is not under any liability whatsoever in respect of loss or damage to personal property, not caused by the negligence or default of Beyond Hope or associates while attending the course.
Insurance
Please note that the course fee does not include insurance against cancellation, personal injury, loss or damage which is not caused by the negligence or default of Beyond Hope or its associates.
Safety & Participation Statement
The safety of our clients is paramount. However, all clients should be aware that all Outdoor activities involve an element of risk and as such should be aware of our participation statement:
"Outdoor activities by their nature, although small involve an element of risk which cannot be totally eliminated. Every care is taken to ensure the safety and well being of our clients. However, our more adventurous activities do involve the acceptance of risk and of responsibility for the consequences of one's actions."
Beyond Hope reserve the right to exclude any client from the planned activity if their actions are thought to endanger the safety of themselves or other clients. Beyond Hope will not refund any fees paid to anyone so excluded. Any client who acts in the contravention of the decisions or advice of the instructor or undertakes independent activities during the course will forfeit all professional protection and duty of care from the instructor.
Assurance
Beyond Hope tutors hold national qualifications and/or have many years experience for all activities offered. In addition Beyond Hope may from time to time use associates with specific qualifications for other higher level activities. In all cases you are assured of the highest levels of tuition.
Equipment
All course fees include the use of specialist equipment and materials where appropriate. It is expected that all clients have appropriate outdoor walking equipment. Beyond Hope tutors reserve the right to inspect any personal equipment and exclude any client from participation if they feel this will compromise their safety.
Medical Conditions & Fitness
Beyond Hope should be informed of any medical conditions or injuries at the time of booking. If you have been recently diagnosed with a condition or sustained any form of injury which may affect your participation or safety, then please contact us immediately. All information is held in the strictest of confidence. If you are signing the individual booking form as a parent or guardian for somebody under the age of 18, please ensure that all medical conditions are included. If you have any queries regarding your fitness for your chosen activity then please feel free to contact us.
