Privacy Policy

Overview

Beyond Hope is committed to protecting your right to privacy as a user of our online services. It is our policy to respect the privacy of private communication. The information you provide to us will be held on Beyond Hope computers that are based in the UK. We collect information about our users in order to help us continually improve the service we offer. Beyond Hope will always adhere to the UK Data Protection Act 1998. Under the Data Protection Act 1998, we have a legal duty to protect any personal information we collect from you. We do not pass on your details to any third party unless you give us permission to do so or the law requires/permits it. We have structured our website so that, in general, you can visit it without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used for the purpose for which it was originally collected or compatible purposes. This Statement of Privacy applies to the www.beyondhope.uk.com website and governs data collection and usage. By using the www.beyondhope.uk.com website, you consent to the data practices described in this statement. Please be advised that any information, unless stated otherwise, will be sent to us via the open internet and is therefore not secure during transmission to us. This is because your information may pass from your contact pc to an internet service provider and then via other providers to Beyond Hope, much in the same way as most e-mail correspondence.

1 What information we collect and how

(1) Any personal details you type in and submit, such as name, address, email address, etc
(2) Your IP address (this is your computer's individual identification number) which is automatically logged by our web server. This is used to note your interest in our website.
(3) Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
(4) Session information stored in cookies, these do not include any personal information and are used to ensure the correct data is extracted from the database when using our interactive systems.
(5) Under no circumstances will we hold sensitive payment details such as your card number, expiry date and security code. All transactions are handled through our accredited payment bureau, PayPal. For more information on PayPal privacy policy please refer to http://www.paypal.co.uk/ .

2 What we do with your information

(1) To process your order, to provide after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
(2) To comply with legal requirements.
(3) In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our e-mails for us. Rest assured that third parties will not be allowed to use your personal information for their own purposes.

3 Your rights

(1) You can ask us to update or remove your personal information by emailing trev.lawton@w3z.co.uk or by writing to us at our customer services address in (2) below. However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations.
(2) You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the following address, enclosing a cheque for £10 payable to Beyond Hope to cover our administration costs:- Beyond Hope ,PO Box 7172, Bakewell,Derbyhsire,DE45 9AH.